Frequently Asked Questions About TCVM Pet Supply

Find answers about Traditional Chinese Veterinary Medicine, veterinary authorizations, ordering, shipping, product selection, consultations, and TCVM Pet Supply policies. If you cannot find your answer, please contact us at info@tcvmpet.com.

About TCVM Pet Supply

What is TCVM Pet Supply?

TCVM Pet Supply is an online pet wellness store specializing in Traditional Chinese Veterinary Medicine products. We offer Chinese herbal formulas, natural supplements, therapeutic foods, treats, and other integrative wellness products for animals. Our goal is to make trusted TCVM products easily accessible to pet owners and veterinary professionals.

Can anyone purchase from TCVM Pet Supply?

Yes! TCVM Pet Supply welcomes all pet owners, veterinarians, and animal-care professionals. We strive to make Traditional Chinese Veterinary Medicine accessible to all. You can easily create an account here and purchase most products directly from our online store. Certain Chinese herbal formulas require authorization from a licensed veterinarian. If you need authorization or help choosing an appropriate product, you may schedule a telemedicine consultation with one of our veterinarians.

What types of products does TCVM Pet Supply offer?

TCVM Pet Supply offers carefully selected products that support pets from both TCVM and integrative veterinary perspectives. Our selection includes:

• Chinese herbal formulas
• Natural supplements
• Therapeutic pet foods
• Freeze-dried organ treats
• Joint, digestive, liver, kidney, and immune support
• Calming and seasonal wellness products

Product availability and suitability may vary by animal and individual health needs.

What makes TCVM Pet Supply different from other pet wellness stores?

TCVM Pet Supply focuses on products chosen through the principles of Traditional Chinese Veterinary Medicine and integrative animal care. Our store is owned and operated by TCVM-trained veterinarians, Dr. Marc Smith and Dr. Casey Damron.

Our team has years of in-clinic experience with TCVM, veterinary medicine, herbal wellness, food therapy, and natural pet care. We also provide educational resources to help you better understand your pet’s options. Certain products receive additional veterinary oversight for safety and appropriate use.

Can TCVM Pet Supply help me choose a product for my pet?

Yes. Our team can help you locate products and explain their intended uses. However, choosing a Chinese herbal formula often requires identifying your pet’s specific TCVM pattern.

For personalized medical guidance, we recommend working with your veterinarian or scheduling a telemedicine consultation with one of our veterinarians. A consultation may include a medical-record review, TCVM evaluation, food therapy guidance, supplement recommendations, and herbal authorization.

Traditional Chinese Veterinary Medicine

What is TCVM? 

Traditional Chinese Veterinary Medicine, or TCVM, is a holistic approach to animal health based on principles developed over thousands of years.

TCVM considers your pet’s complete health, including symptoms, behavior, diet, environment, and overall balance. Veterinarians may use TCVM alongside conventional veterinary medicine to support wellness and quality of life.

What are the main types of TCVM therapy?

Traditional Chinese Veterinary Medicine includes five primary treatment methods:

• Acupuncture
• Chinese herbal medicine
• Food therapy
• Tui-na massage
• Exercise and lifestyle guidance

A TCVM-trained veterinarian may recommend one or more methods based on your pet’s individual needs and TCVM pattern.

How is TCVM different from conventional veterinary medicine?

Conventional veterinary medicine often focuses on diagnosing and managing a specific disease. TCVM also evaluates patterns of imbalance throughout your pet’s entire body.

For example, a TCVM veterinarian may consider appetite, digestion, energy, sleep, behavior, temperature preferences, and tongue and pulse findings. Many veterinarians combine both approaches to provide more complete, integrative care.

Can TCVM be used with conventional veterinary treatments?

Yes. TCVM is often used alongside medications, surgery, rehabilitation, and other conventional treatments.

However, your veterinarian should review every herb and supplement your pet receives. Veterinary guidance helps reduce the risk of unwanted interactions and ensures each product fits your pet’s current health needs.

How do I know which TCVM products are right for my pet?

The right TCVM product depends on your pet’s symptoms, medical history, medications, and underlying TCVM pattern. Two pets with similar conventional diagnoses may need different herbal formulas or food therapy plans.

A TCVM-trained veterinarian can evaluate your pet and provide personalized recommendations. Certain Chinese herbal formulas also require veterinary authorization before purchase.

Choosing Products

How do I choose the right product for my pet?

Start by considering your pet’s age, symptoms, health history, medications, and wellness goals. Product descriptions can help you compare available options.

However, Chinese herbal formulas should match your pet’s individual TCVM pattern. A TCVM-trained veterinarian can provide personalized guidance when you need help choosing a formula.

Can TCVM Pet Supply help me select a product?

Yes. Our team can help you find products and explain their general uses. However, we cannot diagnose your pet or recommend treatment without a veterinary consultation.

For personalized recommendations, you can work with your veterinarian or schedule a telemedicine consultation with one of our veterinarians.

Can you help me determine which formula is appropriate for my pet?

Since we haven't examined your pet, we can't give specific medical advice or diagnoses. We can give you general information and links to resources to learn more about TCVM herbs.

We believe consulting with a TCVM vet is your best bet. In fact, we've started a list of the top vets available, many offer mobile services and telemedicine consultations. Or, you can visit the AHVMA's holistic vet list to find a vet in your area, and ask them about TCVM herbals.

If you're in the Nashville area, we have two clinics where you can schedule a consultation with one of our founders, Dr. Marc Smith or Dr. Casey Damron. Phone consults with Dr. Smith or Dr. Damron are great options if you can't find a vet in your area. 

Can you help my vet determine which formula is appropriate for my pet?

Yes. Dr. Smith and Dr. Damron offer free consults to other veterinarians. Please ask your veterinarian to fill out the contact form at www.whiteoakvet.com or www.franklintnvet.com and mention they'd like help recommending herbs. Our vets will discuss your case with your veterinarian. 

Why might two pets with the same condition need different products?

TCVM treats the pet’s individual pattern, not only the conventional diagnosis. Therefore, two pets with the same condition may show different signs of imbalance.

A veterinarian may consider your pet’s energy, appetite, digestion, behavior, temperature preferences, tongue, pulse, and medical history before recommending a formula.

Can my pet take herbs or supplements with prescription medications?

Many pets use herbs and supplements alongside conventional medications. However, combinations may cause unwanted interactions or may not suit every pet.

Always tell your veterinarian about every medication, herb, and supplement your pet receives. Veterinary guidance is especially important for pets with chronic conditions or complex medication plans.

How can I tell if a product requires veterinary authorization?

Products requiring veterinary authorization are clearly identified on their product pages. Authorization helps ensure the formula matches your pet’s needs and can be used safely.

Your veterinarian may provide authorization. If needed, you can also schedule a telemedicine consultation with one of our veterinarians.

Veterinary Authorizations

Why do certain products require a veterinarian's authorization?

Certain Chinese herbal formulas require veterinarian authorization because they are intended for specific TCVM patterns and health needs. A veterinarian can review your pet’s medical history, current medications, and symptoms to help ensure the formula is appropriate.

Veterinary oversight also reduces the risk of unwanted herb-drug interactions or choosing a formula that does not match your pet’s needs. If authorization is required, your veterinarian may approve the product, or you can schedule a telemedicine consultation with one of our veterinarians.

Which products require a veterinary authorization?

TCVM Pet Supply currently requires veterinary authorization for Herbsmith Rx, Jing Tang, and Kan herbal formulas. Most foods, treats, and supplements do not require authorization.

Products requiring approval are identified on their product pages. Requirements may vary by brand and formula. Learn more about veterinary authorizations.

How do I request an authorization?

Complete TCVM Pet Supply’s online veterinary authorization form. We will email your veterinarian a secure form requesting the required information.

Your veterinarian can provide the approved formula, dosage, and instructions through the form. Please enter accurate clinic and contact information to help prevent delays.

Currently, authorization requests for Jing Tang formulas follow a different process. Please ask your veterinarian to obtain the formula for you or contact TCVM Pet Supply for assistance.

How do you try to contact my vet? 

We do not send requests by fax or phone. We email your vet a link to a veterinary authorization form.  When your vet is done filling out the form, they press "submit," and we receive the information about your pet's herbal formula and dose. It's easy - your vet doesn't need to email us anything. 

If my vet doesn't respond, will you keep trying to contact them?

Yes. We continue to send emailed requests to your vet for 7 days until we receive a response. 

What if I do not have a veterinarian who can authorize the product?

You can schedule a telemedicine consultation with one of our veterinarians. The veterinarian can review your pet’s medical records, evaluate their needs, and determine which herbal formula is appropriate.

You may also use our veterinarian directory to find a TCVM-trained veterinarian near you. A consultation does not guarantee authorization because every recommendation depends on your pet’s individual health needs.

Ordering and Accounts

Do I need an account to order from TCVM Pet Supply?

You can purchase most products directly from TCVM Pet Supply. Creating an account makes future ordering easier and lets you view your order history.

Certain Chinese herbal formulas require veterinary authorization before fulfillment. Authorization requirements appear on each applicable product page.

What are the benefits of creating an account?

A TCVM Pet Supply account helps you manage your information and easily access previous orders. You can also opt in to receive weekly promotions, exclusive coupon codes, and helpful TCVM pet wellness information.

How do I reset my account password?

Select the “Forgot your password?” link on the account login page. Then, enter the email address connected to your account.

You will receive an email with instructions for creating a new password. Check your spam or junk folder if the email does not arrive.

Can I change or cancel an order after placing it?

Contact TCVM Pet Supply as soon as possible if you need to change or cancel an order. We will gladly help when possible.

However, we cannot guarantee changes or cancellations after an order enters processing or ships. Please review your products, shipping address, and contact information before completing checkout.

How can I check the status of my order?

You will receive an order confirmation by email after completing your purchase. We will send another email with tracking information when your order ships.

You can also sign in to your TCVM Pet Supply account to view your order history. If you need help locating an order, please contact us at info@tcvmpet.com.

Shipping and Delivery

How quickly will my order ship?

TCVM Pet Supply processes orders as quickly as possible. However, processing times may vary based on product availability and veterinary authorization requirements.

Orders containing products that require veterinary authorization cannot ship until approval is complete. You will receive an email with tracking information after your order ships.

Does TCVM Pet Supply offer free shipping?

Yes. TCVM Pet Supply offers free standard shipping on eligible orders over $99 within the United States.

Your order subtotal must reach $99 after discounts and before any applicable taxes. Available shipping options and charges appear during checkout.

How can I track my order?

TCVM Pet Supply will email your tracking information after your order ships. Please allow time for the carrier to scan your package and update its status.

You can also sign in to your account to review your order history. Check your spam folder if you cannot find the shipping confirmation email.

Does TCVM Pet Supply offer expedited shipping?

TCVM Pet Supply does not currently offer expedited shipping. Please order early if you need your pet’s food, herbs, or supplements by a specific date.

Carrier delivery estimates are not guaranteed. Weather, holidays, and other shipping delays may affect delivery times.

Does TCVM Pet Supply ship internationally?

No. TCVM Pet Supply currently ships only within the United States. International customers may contact the product’s manufacturer to ask about authorized retailers in their country. Product availability and shipping rules vary by location.

Returns and Refunds

What is TCVM Pet Supply’s return policy?

Most products may be returned within 10 days of shipment. Items must be unopened and remain in their original packaging.

Opened, marked, or tagged products cannot be returned unless they qualify under the PET | TAO Guarantee. Please request a Return Authorization Number before sending any product back.

How do I return an item?

Contact TCVM Pet Supply and provide your order number and the items you wish to return. We will email you a Return Authorization Number, also called an RA#.

Write the RA# on the outside of your package before mailing your return. Returns sent without prior authorization may not be accepted.

Can I return an opened PET | TAO product?

Yes. You may return any PET | TAO product for any reason within 10 days of receiving it. TCVM Pet Supply will refund the amount paid for the product to your original payment method. Shipping charges are not refundable. The PET | TAO Guarantee does not apply to products from other manufacturers.

When will I receive my refund?

TCVM Pet Supply will process your refund after receiving and inspecting your return. The refund will be issued to your original payment method, usually within three to five business days. Your bank or credit card company may need additional time to post the credit.

What should I do if my order arrives damaged or contains the wrong product?

Contact TCVM Pet Supply immediately if an item arrives damaged or incorrect. Please include your order number and information about the affected product.

Keep all packaging materials if your order was damaged during shipping. Incorrect items must be reported within the 10-day return period. We will provide instructions for returning the item and receiving the correct replacement.

For full details, customers can review the TCVM Pet Supply Return and Refund Policy.

Discounts and Promotions

How can I receive TCVM Pet Supply coupons and promotions?

Join the TCVM Pet Supply mailing list to receive weekly promotions, exclusive coupon codes, and helpful pet wellness information.

You can subscribe when creating an account or opt in during checkout. If you have trouble subscribing, contact us at info@tcvmpet.com for help.

Does TCVM Pet Supply offer a first-order discount?

Yes. New customers can receive 20% off their first order with coupon code 20%OFF1ST. Enter the code in the discount code box during checkout. Some products or offers may be excluded. The discount cannot be added after an order is completed.

How do I apply a discount code to my order?

Enter your coupon code in the discount-code box during checkout. Select “Apply” before completing your purchase. Confirm the discount appears in your order summary. If the code does not work, check its spelling, expiration date, product requirements, and other offer terms.

Can I use more than one discount code on an order?

Discount codes generally cannot be combined unless the promotion specifically states otherwise. If you have multiple valid codes, use the offer providing the best savings. Discounts also may not apply to sale items, bundles, or other specially priced products.

Why is my discount code not working?

A discount code may not work because it has expired or does not apply to the products in your cart. Your order may also need to meet a minimum purchase requirement.

Check the promotion’s terms and enter the code exactly as provided. If you still need help, contact TCVM Pet Supply before completing your order.

How do I get more information and coupons?

Create an account and select the option to join our mailing list. Already have an account? You can easily opt in during checkout. As a subscriber, you’ll receive weekly promotions, exclusive coupon codes, and helpful information about Traditional Chinese Veterinary Medicine. Having trouble signing up? Contact us, and we’ll be happy to add you manually.

Veterinary Consultations

What does a veterinary consultation include?

A veterinary TCVM telemedicine consultation with one of our vets (Dr. Marc Smith or Dr. Casey Damron) includes a review of your pet’s medical records and current health concerns. The veterinarian may also provide:

• A Traditional Chinese Veterinary Medicine evaluation
• Food therapy guidance
• Herbal formula authorization, when appropriate
• Supplement recommendations
• Integrative wellness suggestions

Recommendations depend on your pet’s individual needs, medical history, and current medications.

What types of veterinary consultations are available?

TCVM Pet Supply veterinarians, Dr. Marc Smith and Dr. Casey Damron, offer three consultation options:

• TCVM Consultation
• Current Client Consultation
• Second Opinion Consultation

Select the option that best matches your pet’s needs. If you are unsure, contact us before scheduling.

How does a telemedicine consultation work?

A telemedicine consultation allows you to speak with one of our veterinarians remotely. Before the appointment, the veterinarian reviews your pet’s medical records, symptoms, medications, and wellness goals.

During the consultation, you can discuss TCVM therapies, food choices, supplements, and other integrative options for your pet.

How should I prepare for my pet’s consultation?

Please provide your pet’s recent medical records, laboratory results, medication list, supplement list, and relevant veterinary notes. You should also prepare a list of your primary questions and concerns.

Complete information helps the veterinarian better understand your pet’s health and provide personalized guidance.

Will a veterinary consultation guarantee authorization for an herbal formula?

No. Scheduling a consultation does not guarantee authorization for a specific herbal formula. The veterinarian must determine whether the formula is appropriate for your pet’s health needs and TCVM pattern. A different formula, supplement, food therapy plan, or conventional veterinary evaluation may be recommended instead. 

Affiliate Program

Who can join the TCVM Pet Supply Affiliate Program?

Veterinarians, veterinary professionals, sales representatives, pet wellness professionals, and members of the general public may apply. Several affiliate options are available. Choose the program that best matches the products you recommend and whether your clinic sells TCVM herbal formulas.

How much commission do TCVM Pet Supply affiliates earn?

Approved affiliates earn a 10% commission on qualifying purchases made by referred customers. Your eligible products depend on the affiliate program you select. 

How do I refer customers to TCVM Pet Supply?

Using our affiliate program, you can easily refer customers in three ways:

• Share your unique affiliate link
• Provide your personalized, one-time-use 20% discount code
• Enter the customer’s email address in your affiliate dashboard

These options help ensure your referrals are tracked correctly.

Will I earn commissions on a referred customer’s future orders?

Yes. After a customer is successfully connected to your affiliate account, qualifying future purchases are automatically tracked. You can view upcoming commissions, payment history, referral activity, and other details through your affiliate dashboard.

How and when are affiliate commissions paid?

TCVM Pet Supply pays affiliate commissions quarterly through PayPal. Payments are generally issued four to six weeks after each quarter ends. A PayPal account is required to participate in the program. You can review the affiliate options and apply online.

Wholesale Accounts

Does TCVM Pet Supply offer wholesale accounts?

Yes. TCVM Pet Supply offers wholesale pricing on eligible PET | TAO products to approved veterinarians and retailers. Wholesale accounts are intended for businesses that purchase products for resale to the public. Products from other brands are sold at regular retail prices. You can fill out a wholesale application here. 

Who can apply for a wholesale account?

Veterinary clinics, pet stores, and other qualifying retailers may apply for a TCVM Pet Supply wholesale account. Wholesale pricing is available only to businesses reselling eligible products. It is not available for personal purchases or private group orders.

Which products are available at wholesale prices?

Wholesale pricing applies only to eligible PET | TAO products. Other products sold by TCVM Pet Supply are not included in the wholesale program. Approved customers can review current wholesale products, pricing, and purchasing requirements through their wholesale account.

How do I apply for a wholesale account?

Complete the PET | TAO Wholesale Application with your business information. TCVM Pet Supply will review your application and contact you regarding your account. Submitting an application does not guarantee approval.

What is the difference between a wholesale account and an affiliate account?

A wholesale account allows an approved business to purchase eligible PET | TAO products for resale. An affiliate account allows you to refer customers to TCVM Pet Supply and earn a commission on qualifying purchases. The affiliate program may be a better option if you do not want to stock and sell products directly.